Improving my Business

Watch as PAC’s Managing Director Shane Dorward engages MADE to improve his business performance using ISO9001.

Shane Dorward founded Process Automation and Controls (PAC) in 1998. He achieved ISO9001 certification in 2016 as more of a box ticking exercise, never fully understanding its true value or how its impact could be leveraged. He engaged MadePartners in 2022 to determine how ISO9001 could help him across his business. Along the ongoing journey with MadePartners, Shane has embraced the core principles of the accreditation, dramatically strengthening his business, improving profitability, performance and sustainability. It’s a must see documentary for any business owner or manager.